The Legal Stuff.
Product Disclaimer : Motorcycling is an inherently dangerous activity, which may result in personal injury and/or death.
Rubber Side Down motorcycle clothing is designed to offer superior protection in the case of a crash. No product, however, can ensure complete protection from injury, physical damage or death to a rider in the event of a fall, impact, loss of vehicle control or otherwise. We disclaim all responsibility for injuries incurred while wearing any of our products and make no guarantee expressed or implied, regarding the level or extent to which our products protect individuals or property from injury, damage or death.
Repairs and Alterations :
Rubber Side Down is not responsible for any articles of clothing left for either alteration or repair after 21 days from completion of work. We strongly urge you to pick up your items as quickly as possible once the article has been completed to avoid any unforseen circumstances.
Shipping & Returns
Terms and Conditions: These terms apply to items purchased in the store and online .
All sale items are final.
All orders shipped to the United States will not be charged any tax. Orders shipped in Canada to provinces outside of British Columbia will be assessed the proper taxes. Rubber Side Down will recalculate the sales tax correctly if not done so on our website. If a product is temporarily out of stock please allow approximately four weeks for receipt of order. RSD will ship your goods to you by any carrier you choose.
Credit Card Orders can only be shipped to a verified Billing Address unless you contact us and make alternate arrangements. We can only ship credit card Orders after all information is verified and matched. Check, Money Order will be shipped once payment has been received in full. All unpaid orders will be canceled after 30 calendar days. For international orders if the ordered item is not in stock , item will be shipped as soon as we receive the new order from our manufacturer. We will notify the customer of any back order longer than 10 business days.
Methods Of Payment:
Rubber Side Down accepts Cash, Visa, Mastercard, Paypal, Western Union, Money Orders and Wire Transfers. If you are having any problems with the checkout page on the website please contact us directly at 604 451 7843
Payment By Credit Card and Paypal:
Apparel Exchange Policy:
Customer satisfaction is #1 at Rubber Side Down. Once purchased, any item may be exchanged for the same item or another item of equal or greater cash value with the balance owing, providing it is in stock at that time. When ordering custom sizes online please include chest, waist, shoulder, and arm length for jackets and waist size, hip circumference, and inseam length for pants to ensure proper fit. All shipping charges are the responsibility of the purchaser unless otherwise stated.
Exchanges: In-store and ordered:
We are happy to exchange your purchased items if you have ordered an incorrect size. Please do not damage the packaging or remove the tags and/or protective coverings from your merchandise until you've determined that it is the right size. All exchanges must receive approval within 10 days from receipt of goods.
Never ship an item in its original manufacturers packaging as it will arrive damaged. Please use a postal box or other adequate packaging to ensure your return is not damaged on the way back to Rubber Side Down. These damaged goods become the property of the buyer if not shipped properly.
Returns:
We do not do monetary refunds at this time. Any custom made order made by Rubber Side Down is non refundable. Rubber Side Down takes every step to ensure all custom orders are delivered exactly as described, according to the customers specifications. In the rare event that something is not as the customer wishes, Rubber Side Down retains the right at it's sole discretion to either have the item professionally altered or to reorder the item from our manufacturer with the necessary changes.
All exchanges must be received within 10 business days from the date the item was purchased.
Claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packing materials for carrier inspection. Rubber Side Down cannot initiate any claims with the carrier.
All special orders or non stock items must be paid for at a minimum of 50% and the remainder in full at the time of receipt of goods. Rubber Side Down makes every effort to ensure special orders and custom orders are processed in the most timely and efficient manner possible, however we will not be held responsible for delays above and beyond our control. No cancellations, refunds, or exchanges on custom order items as money has been paid by RSD up front for these pieces. Customer is responsible for all shipping charges unless other arrangements have been made.
Warranty:
Rubber Side Down warranties all of its product against all manufacturer defects for a period of 6 months from date of purchase. No warranty will be valid if the defect was caused by customers abuse, negligence, or mishandling. This is at the discretion of Rubber Side Down only. It is the customer's responsibility to retain all invoices for their records and warranty claims.
Order Cancellations or Changes:
In the unfortunate event that you have to cancel your online order with us or change an item after your order has been placed, please be aware that in some situations an item has to be specially ordered from our manufacturer. Once your item has been processed it cannot be cancelled. Any item not in stock or on back order may take time to get. This wait time is dependent on the work load of our manufacturer. RSD makes every effort to ensure the most timely delivery of all ordered garments, however on occasion increased wait times do occur.
